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Customer information
Help visitors navigate approved product, service, or process information.
AI SERVICES / CHATBOTS & VOICE
AI Chatbots & Voice Assistants Designed for Useful Conversations
Design chat and voice experiences around real questions, trusted information, clear limitations, and sensible human handoffs.
Plan conversational experiences that help customers or employees find information, complete appropriate tasks, and reach a person when needed.
Not sure whether this is the right fit? Talk through your challenge.
Conversation preview
A useful path to an answer
How can I update my account details?Visitor
I can guide you through the available steps. If you need account-specific help, I can connect you with the support team. Example response
Illustrative only / not a live assistant
Choose appropriate chat or voice use cases
Ground responses in approved information
Make escalation to people easy to understand
A considered approach
Useful technology starts with a clear need.
Every engagement starts by understanding the people, process, and constraints involved. We agree the problem and scope before recommending a solution.
01 / CHANNEL & USE CASE
Choose the right conversation for the job.
Start with the user, their context, and the outcome—not the novelty of a chat interface. These examples need to be validated against your channels and requirements.
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Internal support
Help employees locate guidance or understand common internal procedures.
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Guided requests
Collect information or guide a user through a defined, low-risk request before a person reviews it.
02 / EXPERIENCE DESIGN
Make the conversation clear and recoverable.
The sample below is illustrative—not a live chatbot or a claim about a deployed customer system. A real experience should be written and tested for its audience and channel.
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Understand intent
Ask a clear question and request only the context needed to help.
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Answer from approved sources
Use agreed knowledge and make uncertainty visible when the answer is not supported.
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Offer a next step
Give a useful action, clarify what the assistant can do, or connect the user to a person.
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Respect the channel
Design concise, accessible interactions that suit text or voice and allow people to recover from errors.
03 / KNOWLEDGE & INTEGRATIONS
Plan what the assistant knows—and what it does not.
Useful conversational systems depend on information quality and ongoing ownership. Data access and integrations must be confirmed for each environment.
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Knowledge sources
Identify approved content, its owners, and how updates will be reviewed.
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System connections
Assess which channels and systems can be connected and what permissions are appropriate.
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Monitoring & maintenance
Plan how unanswered questions, content changes, and experience quality will be reviewed.
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Accessibility
Consider keyboard use, screen readers, readable transcripts, and alternatives to voice-only interactions.
04 / HANDOFF & SAFEGUARDS
Know when a person should take over.
Escalation should be part of the conversation design, particularly when a request is sensitive, ambiguous, unsupported, or outside the assistant’s intended role.
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Clear limits
Explain what the assistant can help with and avoid presenting uncertain responses as fact.
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Human escalation
Offer a clear route to a person when the assistant cannot resolve the request or the user asks for help.
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Privacy-aware design
Collect only what the experience needs and confirm applicable data-handling requirements with the organization.
How we work
A clear route from question to next step.
The sequence is adapted to the engagement. We confirm deliverables, responsibilities, and timing with you before work begins.
- STEP 01
Map conversations
Identify users, common intents, channel needs, and points requiring human support.
- STEP 02
Design knowledge & boundaries
Agree sources, response scope, fallback language, and escalation routes.
- STEP 03
Prototype & test
Review representative conversations, accessibility, and failure cases with relevant people.
- STEP 04
Plan operations
Confirm ownership for content, integrations, monitoring, and ongoing improvements.
Investment / scope first
Transparent scope. No invented pricing.
Conversational AI projects vary by channel and complexity. We’ll provide a custom quote after scoping the knowledge sources, integrations, and support needs.
Pricing: Custom quote
Should we build a chatbot or a voice assistant?
It depends on where users need help, their context, accessibility needs, and the complexity of the conversation. Some use cases may suit both; others work better with a different interface.
How does the assistant know what to say?
The design can use approved knowledge sources and scoped instructions. Source quality, update ownership, and behavior when information is missing should be addressed during planning.
Can a person take over a conversation?
A human handoff can be designed where the channel and operating model support it. The route, timing, and information passed to staff should be agreed in advance.
What affects the price?
Scope depends on channels, conversation complexity, knowledge sources, integrations, evaluation, and operational requirements. DAGZER will provide a custom quote once those requirements are understood.
Keep exploring
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Start with a conversation
Bring us the challenge. We’ll help find the right next step.
Share what you’re trying to solve. We can discuss fit, scope, and what information would help shape a useful proposal.