Privacy Policy

1. Introduction

DAGZER ("Dagzer," "we," "us," or "our") is a workflow automation platform company headquartered in Raipur, Chhattisgarh, India. We provide enterprise-grade automation solutions, including workflow orchestration, AI agents, and integration services.

This Privacy Policy applies to the collection, use, and disclosure of personal information through our website at dagzer.com, our software-as-a-service (SaaS) platform, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Important: This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Information We Collect

We collect information in several ways to provide, maintain, and improve our Services:

2.1 Personal Information

When you register for an account, contact us, or use our Services, we may collect:

Name (first and last name)
Email address
Phone number (if provided)
Company name and job title
Company size and industry
Billing address and payment information
Account credentials (username and encrypted password)

2.2 Usage Data

We automatically collect certain information when you use our Services:

Log data (IP address, browser type, device information, pages visited)
Session information (time and date of visits, duration, referring URL)
Workflow configurations and automation settings
API calls and integration usage patterns
Error logs and performance metrics
Feature usage and interaction data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities. These technologies help us provide a better user experience and understand how you interact with our Services. For more details, see our Cookies and Tracking section.

2.4 Third-Party Data

We may receive information about you from third parties, including service providers, business partners, and publicly available sources. This may include demographic information, social media profiles, and information about your interests.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery

Create and manage your account
Provide, maintain, and improve our workflow automation platform
Process transactions and send related information
Respond to your inquiries, comments, questions, and requests
Facilitate the functionality of our Services

3.2 Service Improvement

Understand how users interact with our Services
Develop new features, products, and services
Identify and fix technical issues
Monitor and analyze usage patterns and trends
Conduct research and development activities

3.3 Marketing and Communications

Send promotional materials and newsletters (with your consent)
Personalize your experience and provide relevant content
Notify you about service updates, events, and offers
Invite you to participate in surveys and feedback programs

3.4 Legal and Security

Comply with applicable laws, regulations, and legal processes
Protect the rights, property, or safety of Dagzer and our users
Enforce our Terms of Service and other agreements
Investigate and prevent fraud, abuse, and security violations

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share your information with trusted third-party service providers who perform services on our behalf, such as hosting providers, payment processors, email service providers, customer support platforms, and analytics services. These providers are contractually bound to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If Dagzer is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or other legal process, or if we believe in good faith that disclosure is necessary to:

Comply with legal obligations
Protect our rights or the rights of others
Prevent fraud, abuse, or security issues
Respond to emergencies

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so, such as when you choose to connect your account with a third-party application or service.

5. Data Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption

We use industry-standard encryption protocols (TLS/SSL) to secure data in transit and AES-256 encryption for data at rest.

Access Controls

We enforce strict access controls and regularly review who has access to your data based on job responsibilities.

Regular Audits

We conduct regular security audits and vulnerability assessments to identify and address potential risks.

Employee Training

Our employees receive ongoing security training and are required to follow our data protection policies.

Note: While we take significant measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive it in a portable, machine-readable format.

6.2 Correction and Deletion

You can request that we correct inaccurate or incomplete information, or delete your personal information (subject to legal and legitimate business constraints).

6.3 Opt-Out and Restriction

You have the right to opt out of marketing communications, restrict processing of your data, or object to certain uses of your information.

6.4 California-Specific Rights

Under the CCPA, California residents have additional rights:

Right to know what personal information is collected, used, and disclosed
Right to delete personal information
Right to opt out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising these rights

6.5 European-Specific Rights

Under the GDPR, EU/EEA residents have additional rights:

Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority
Right to object to processing based on legitimate interests
Right to data portability

To exercise any of these rights, please contact us at legal@dagzer.com. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Here's how we use different types of cookies:

Cookie Type	Purpose	Duration
Essential	Required for basic site functionality and authentication	Session-based
Functional	Remember preferences and settings	1 year
Analytics	Analyze usage patterns and improve services	2 years
Marketing	Deliver relevant advertisements (opt-in)	90 days

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your ability to use certain features of our Services.

8. International Transfers

Dagzer operates globally and may transfer your personal information to countries other than your country of residence, including to India and the United States. We ensure appropriate safeguards are in place for such transfers:

Standard Contractual Clauses (SCCs) approved by regulatory authorities
Binding Corporate Rules for intra-group transfers
Certification under applicable data protection frameworks (e.g., EU-US Data Privacy Framework, if applicable)
Your explicit consent where required

We take reasonable steps to ensure your information remains protected in accordance with this Privacy Policy regardless of where it is processed.

9. Children's Privacy

Our Service is intended for general use and does not specifically target children. We do not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at legal@dagzer.com.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us using one of the methods below:

Privacy Inquiries

legal@dagzer.com

Legal Inquiries